Question 1

FAQ What features are available on the app?

Accepted Answer

Track Packages Track packages and freight shipments. Enter or scan your tracking or InfoNotice number to view package status. Nickname shipments for future reference. Save up to 50 tracking numbers in your tracking list. Ship a Package Create shipments quickly using your ups.com shipping and payment preferences. Use your UPS Address Book for quick entry of information. Ship as a guest is available for users without a UPS ID.* Get a quote on shipping costs and transit times.* Access Mobile Barcode functionality for onsite printing of labels at UPS Stores. Access UPS My Choice Sign up for UPS My Choice to manage home deliveries. Receive alerts (text, email, push notifications) about a view or summary of incoming packages. Avoid missed deliveries by selecting an alternate delivery location. Set delivery preferences, give driver instructions and make delivery changes. Get access to special marketplace offers and deals. Get a Quote Get rate and transit time quotes. Use your quote to then create a shipment. Find a Location Use your smartphone's GPS coordinates to find nearby UPS locations. Toggle between list and map view. Apply filters to refine search. *UPS user name is required in select countries

Question 2

How do I get the UPS Mobile app?

Accepted Answer

The UPS Mobile App is free and available in 83 countries and 36 languages. You can get the app via the Apple App Store or the Google Play Store. Download for iOS Download for Android

Question 3

Do I need to sign up for a UPS user name to use the UPS Mobile app?

Accepted Answer

Sign up is not required to track, ship*, get a quote*, or find UPS locations. *UPS ID is required in select countries and to sign up for UPS My Choice® features.

Question 4

Is a UPS My Choice membership required for the UPS Mobile app?

Accepted Answer

No, though users can access UPS My Choice through the UPS Mobile app. They are two separate entities, each with different capabilities. A UPS My Choice membership is NOT required to do the following in the mobile app: Track a package Ship a package* Get a shipping quote* See shipping history Find UPS locations *User user name is required in select countries A free UPS My Choice membership IS required to: Reroute or reschedule package deliveries Get estimated and confirmed delivery windows Track and manage multiple packages at once Receive real-time delivery alerts Follow your delivery on a live map Set driver instructions Plan deliveries around your schedule Route packages to a UPS Access Point™ location for convenient pickup

Question 5

What can I do with UPS Chatbot?

Accepted Answer

With UPS linked to your device, you're just a question away from the latest status on your deliveries. You can authorize shipment release, give delivery instructions to your driver, and more. On speech-enabled devices, say things like: Alexa, ask UPS if I have any incoming packages. OK Google, ask UPS to deliver to the front door. Alexa, ask UPS for shipping quotes. OK Google, ask UPS for the nearest location. On text-driven platforms, type things like: Reschedule my packages for another day. Can you upgrade my SurePost packages to Ground? Tell my driver to leave my package at the front door. I want to sign for my package.

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